Today’s enterprise companies need full visibility across their IT service management and IT operations environments to ensure continuous operations of mission-critical business services
By implementing Mazo Lenz solution that can quickly discover and manage critical alerts across clouds, data centers, hardware, software, and services, they’re better able to prevent system failures, disruptions and reduce security and compliance risks, service bottlenecks, and more.
Enable collaboration, communication, and orchestration across the enterprise for faster, higher quality service.
A Strategic real time alerts management system. Vital information of systems, software, infrastructure tracked in real-time by authorized people. Thus, decisions can be made in a faster way and maintain 100 % reliability and availability.
If your application goes down, you will be notified first (rather than your end user). This will help you respond faster as well as protect brand reputation.
Intelligent Event management helps management quickly track down which pieces of data are missing and from where by sending out alerts, these programs can act like your company’s own personal detective. This increases a business’s problem resolving efficiency without having to increase employee count.
The end result is a more streamlined communication process, allowing employees to quickly react to any issues.
Incident Management
Intelligent process for managing unexpected behavior or unexpected failure or interruptions. Mazo Lenz Incident management help in
- Maintain quality as per SLA
- Mitigate negative impact
- Helps in identifying the root cause
- Categorize and prioritize the incidents
- Better resource utilization
- Prevent failure incidents
- Improve customer satisfaction
Incident Management
Intelligent process for managing unexpected behavior or unexpected failure or interruptions. Mazo Lenz Incident management help in
- Maintain quality as per SLA
- Mitigate negative impact
- Helps in identifying the root cause
- Categorize and prioritize the incidents
- Better resource utilization
- Prevent failure incidents
- Improve customer satisfaction
On-call Management & Escalations
Response times to alerts and incidents which derail the production process are often protracted due to the inability to contact the right individual staff resource that can quickly resolve the problem before it becomes very costly and requires significant resources on site.
Lenz provides customized off shift scheduling for emergency resources and support staff when escalations are needed.
Mazo LenZ allows IT teams to proactively and seamlessly identify and fix problems before they have service impact
On-call Management & Escalations
Response times to alerts and incidents which derail the production process are often protracted due to the inability to contact the right individual staff resource that can quickly resolve the problem before it becomes very costly and requires significant resources on site.
Lenz provides customized off shift scheduling for emergency resources and support staff when escalations are needed.
Mazo LenZ allows IT teams to proactively and seamlessly identify and fix problems before they have service impact
Event-driven automation to simplify IT processes involving manual steps or scripting.
With Mazo LenZ, you can streamline proactive problem management and make better, data-driven service management decisions with automatic incident detection for seamless transfer from problem recommendation to investigation and advanced analytics for service desk and change management processes
All system and network management software have standardized reports which provide some insight into the systems activity, few provide extensive analytics on staff resources, alerts, and incidents. Lenz helps fill in these gaps.
Mazo LenZ offers real-time visibility and improved user experiences with a common user interface and dynamic service models, real-time incident correlation, service-centric monitoring, and personalized dashboards that show pertinent data across IT service and operations management.
